CHATBOTS

Why Chatbot?

Chatbots address your customers’ needs and handle their queries 24/7/365. It makes your brand available and responsive anytime, anywhere.

These virtual agents give companies new ways to improve customer experience, help them build better brand recognition and acquire new customers online.

GET A QUOTE FOR YOUR CHATBOT




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Policy
to learn more.


WHAT BOTS DO FOR BUSINESS

Bots work as intelligent personal assistants for every customer

Improve Customer Experience

Knowing everything about a brand and its service, chatbots respond to customers and address their needs instantly.

Collect and Leverage Customer Data

As a competitive advantage, chatbots collect customer data to help business improve and better target its offers.  

Automate Customer Service and Sales

Bots are virtual agents that help to offload sales teams and provide automated customer support 24/7/365. 

Increase Brand Presence and Awareness

Chatbots enable brands to reach billions of new users directly on messengers and increase brand recognition.

HOW BOTS REACH BUILT-IN AUDIENCE

Chatbots occupy world’s popular platforms and allow to target billions of new customers

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    Messenger

    1 Billion+ users

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    Slack

    5 million users

  • Skype chatbot

    Skype

    300 million users

  • Telegram chatbot

    Telegram

    100  million users

  • Amazon Echo chatbot

    Alexa

    8.2 million users

  • Kik chatbot

    Kik

    300 million users

  • WeChat chatbot

    WeChat

    900 million users

  • Website chatbot

    Website 

    your web traffic

WHAT WE DO TO DELIVER YOUR BOT

We apply integrated approach and create a chatbot solution from idea to launch

Chatbot strategy

Build Strategy

First, we create a strategy to develop a customer-centric chatbot that turns into your competitive advantage and brings value to your business.

Chatbot Conversational UX

Create UX

Next, we develop customer journeys and chatbot conversation flows enriched with your brand’s personality and tone of voice.

Chatbot development

Develop Chatbot

Then, we engineer a chatbot for one or more platforms, refine its performance and integrate it into your infrastructure.

Chatbot support

Monitor Performance

Finally, we track chatbot performance and analyze user experience to train and enhance your chatbot and scale it up if needed.

Can chatbots satisfy your business and industry needs better?

They already do.

WHAT BOTS DO ACROSS INDUSTRIES

There’s a bot for everyone

On average, it takes at least 20 searches for a user to find a trip. Chatbots squeeze these queries into one simple chat. Virtual travel agents book flights, give travel advice, update, match with travel providers and find the best deals.

  • Hotel bots help clients find the best hotel prices. Comparing thousands of offers from hundreds of vendors simultaneously, travel bots easily find perfect options and contact hotels to negotiate on the deal.
  • Travel assistent bots help customers find flights for specified locations and dates. Customers chat with a travel agent bot, provide a city and dates, and get a wide variety of possible flights at a rate of light.
  • Your customer already has a flight? Customer service bot keeps clients up-to-date on flight status: check for delays, remind arrival time, inform on gate numbers, and much more. 
Chatbots for Travel Industry

At least 43% of US adults find it hard to understand consumer finance; 80% would benefit from professional advice. Chatbots automate this assistance helping people find and compare financial products and services. 

  • Banking chatbots allow users to transfer money, check their balance, credit score, and spending limits, use online banking with voice commands, and ask for financial advice without any need to contact banks directly.
  • Using chatbot service, financial organizations can broadcast and inform customers on the latest market updates, stock quotes, exchnge rates, upcoming deals. 
  • Chatbots can work as personal finance assistants: search for the best credit cards and rewards, collect consumer information, match users with financial products, and connect with a human agent if needed.
Chatbots for finance industry

Retail ecommerce companies deal with 70% of abandoned cart rate and the losses from poor customer service on mobile. Chatbots solve these problems suggesting efficient customer service and faster response on messengers.

  • Shopping bot becomes a personal assistant that uses conversation to determine the shopper’s intent and personalize provided recommendations based on shopper’s purchase habits.
  • Retail chatbots make gift suggestions, process orders, manage “out of stock” products, notify on product availability, send shipping and delivery updates, and collect customer feedback.
  • Store finders handle frequent customer queries, for example, where to find specific products or stores. Shopping bots help users make purchase decisions, offer discount codes, upsell or cross-sell other products. 
Chatbots for ecommerce industry

74% of Millennials are willing to trust chatbots at restaurants. Tech savvy generation, Millennials specifically favor food bots that save their time making express food order, table reservations, and cooking advice. 

  • Food ordering and delivery chatbots help people order food, customize delivery time, check out and pay, and receive confirmations right in their messengers. 
  • Cooking bots and advisory bots allow users to search for recipes and find store locations. Since over 50% of recipe searches happen in grocery store aisles, your bot may be of great use to your customers.
  • Food bots manage marketing campaigns, drive sales, and contribute to brand awareness. Bots offer free samples and giveaways, sell giftcards, advertise activities in the venues and update on schedules and events.
Chatbots for food industry

Recent polls show that 60% of patients are willing to communicate with care givers electronically. Chatbot technology is a user-friendly tool for digital healthcare experience. Applying health bots, patients easily handle routine tasks via chat. 

  • Chatbots connected to various medical databases help patients optimize their medical search and provide data on diagnoses, treatment and medications more efficiently.
  • Bots provide data on healthcare related issues, send recommendations from accredited doctors, connect to specific specialists in case of first indications of certain symptoms, and call ambulance if needed.
  • Chatbot development companies build the bots to help doctors and nurses keep patient records updated, stay connected and updated, and perform smart search and medical data management.
Chatbots for healthcare industry

HOW OUR BOTS BRING VALUE TO BUSINESS

We are proud of our bots!

    Alexa Chatbot:
    Book of the Day Skill

    Alexa Chatbot Skill uses voice audio interface to recommend and sell books via Amazon or Audible, engage readers and keep them updated on what’s new on the shelves.

    HIGHLIGHTS

    • Voice audio interface integrated into familiar environment of Amazon Alexa
    • Direct brand-to-customer communication via digital personal assistant
    • Integration with third-party services (Audible) and point of sale (Amazon)
    • Marketing tool to broadcast and update customers on products and services

    Hindi Chatbot
    for Oxford Dictionaries

    Hindi chatbot uses gamification to help learners and scholars study Hindi and enlarge their vocabulary. Chatbot encourages users to leave feedback and contribute to Oxford online Hindi Dictionary.

    HIGHLIGHTS

    • Integration with Oxford Dictionaries lexical data storage
    • Conversational interface with rich dialog scenarios, gamification and edutainment
    • Customizable solution with broad potential across platforms and industries
    • Marketing tool that encourages users to contribute to its hosting website
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    Pan Macmillan Bot

    This Facebook chatbot is a smart agent that helps people choose and order books online, tailors its recommendations specifically to the customer’s needs, and broadcasts the publisher’s products right in Messenger.

    HIGHLIGHTS

    • Personalised book recommendation built on user input analysis 
    • Integration with third-party services and connection with the point of sale (Amazon) 
    • Failure analysis and customer journey improvement 
    • Product broadcasting and availability updates sent to customers directly via Facebook Messenger 

     

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    READY FOR A CHATBOT? LET'S TALK!

    Let’s see how our custom bots can match your business needs.
    Fill in the form, and we will get in touch within a day.

    GET A QUOTE FOR YOUR CHATBOT




    We use your information to reach back and reply to your query. Please, read our Information Governance Policy to learn more.


    We use your information to reach back and reply to your query. Please, read our Information Governance
    Policy
    to learn more.


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